Customer service

Crash replacement

We hope that you will not be involved in an accident while cycling. Nevertheless, should it ever happen, you can feel confident that the helmet will protect your head as much as possible. After a fall you cannot use the helmet again, and it will need to be replaced. If you have been unlucky enough to be involved in an accident, Trivio will help towards the cost of buying a new helmet. By making use of the Trivio Crash Replacement scheme you can buy a replacement Trivio helmet for 50% of the normal recommended retail price. To take advantage of this offer, fill in an application form. Then take the completed form, including supporting documents, and the damaged helmet to the dealer where you purchased the helmet. If your application is approved, you will receive a 50% discount on the normal recommended retail price of a Trivio helmet of your choice. 

Crash Replacement request form